the ups delivered a package to my mom's house that was for the previous residents. She is old and extremely deaf so my brother and needed to take care of it.
My brother tried taking it to the ups store, but they wouldn't accept it. They said we would need to call and schedule a pick-up. I tried to do that, listening to many options that didn't fit, pressing "0" and talking to someone who put me on hold a long time.
Then they wanted to call me back, and asked for a lot of info on me. Finally I said this doesn't really involve me, I just want someone to pick up this package at my mom's, and they hung up on me!