Not resolved
Customer service
Diversity of Products or Services

I created a UPS label from my UPS account, dropped my package into UPS drop box and it is lost. I called couple of times and issued a claim to UPS. They asked detail information in the package and also asked me to provide them the invoice of the items in the package. I gave them all information and document. Finally, I got their response that they are unable to honor my claim because the package in question was not listed on my UPS pick-up record.

They already knew that my package was dropped in UPS box and not from pick-up. Why they want me to provide so many information, document and waste lot of my time?

Does UPS need to put some sign on each UPS box to indicate that they don't take any responsibility if it is lost?

Only UPS people can get the package in the UPS box and obviously that all packages are not on shipper's pick-up list. UPS gives their employees a very good excuse if they steal packages from drop box and don't need to take any responsibility.

I have a bad experience from UPS!

Product or Service Mentioned: Ups Account.

Reason of review: Problem with delivery.

Monetary Loss: $48.

Preferred solution: Full refund.

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