Not resolved
Customer service
Product or Service Quality
1 comment

I signed up with UPS for an account. I sent several packages in Dec.

2014 and paid each time via paypal. UPS says I owe them for charges that did not show up on paypal but each time I created a shipment I went to paypal and paid it right then. So even though they say they have a record that I sent a shipment, there is no record with UPS I paid it, even though I had to go through paypal to pay it and print a label.

Now UPS says they have no record I paid and are charging me again, plus a late fee saying it had something to do with checking in as guest vs. registered account member...very confusing and it is up to UPS to get their interenet connections to pay pay correct.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Order processing issue.

Monetary Loss: $200.

Preferred solution: Price reduction.

I didn't like: Poor customer service, Not synching w paypal for billing.

  • shipping exception
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Dallas, Texas, United States #926147

EAch time you paid, you DID print a a copy of the transcation or a receipt after completing the transaction.

Your paypal acount shows transactions in the amount of each label you printed?

Your story is somewhat confusing, trying to figure it out.

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