Chicago, Illinois

After selling an expensive item (Chicago Bears Walter Payton Autographed full size helmet) That I purchased Insurance on Friday, July 3, 2009 thru UPS in the amount of a declared value of $2,000.00 at a cost of $34.07 UPS(Tracking#)1z610X754219780041. When buyer received item on July 10, 2009 it was destroyed. Buyer returned item to me on July 13, 2009 in original packaging and original box and put box inside of another box for return shipping and received on July 15, 2009. After receiving item I contacted UPS like I was instructed by UPS Representative to put the claim thru on the insurance but UPS refused to investigate the item and denied claim because it was returned back to me (1st Excuse). After a phone call to UPS's corporate office on July 17, 2009 I spoke to John Kinnary, John advised me to contact UPS's insurance, which is Crawford. I called Crawford on July 17, 2009 and spoke with William Porterfield, William asked me to forward pictures of damaged item and packing material and I did. It took 3 attempts and many phone calls on my end to get any responses from Crawford. Then on July 20, 2009 Charles Reed from Crawford called me to tell me the claim was denied, due to the fact that the bubbles that were used were not big enough (2nd excuse). I contacted BBB in Atlanta, GA and filed a complaint on 7/30/09 on 8/3/09 I received a response from BBB that UPS denied the claim again, because item ". The item was packaged in a plastic container with no cushioning inside the plastic container" (3rd excuse). The helmet is in an acrylic case that is designed to hold it secure.

The packing of the helmet is as follows: The helmet comes in the acrylic case which is protecting the helmet and the autographed. The case which is containing the helmet had bubble wrap and popcorn to cushion the item entirely, which I have pictures of via e-mail to William Portfield due to his request of wanting to see pictures of packing material. At this point I am beside myself. I have also filed a claim with Illinois Attorney General Office "Lisa Madigan". I am hoping someone will hear my case and many others that I found on different pages of the internet and do something about UPS's way of NOT handling claims and making up lies so they don't have to refund peoples money.

  • Lisa Madigan
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UPS picked our obviously damaged pgk and within 12 hours denied our claim. They are crooks in disguise.

Collecting dollars for a service insurance that they rarely deliver on. I have seen UPS drivers throwing packages in their trucks to sort for next deliveries.


Shipped a jetski motor with ups 4K value I paid for the insurance and my motor wasn't damaged it was missing . The box was cut open with a razor blade and taped back up .

My claim was denied Because of the packaging . Well the packaging Didn't have anything to do with there employees being ******* thieves


UPS did not do anything for the broken camera I received in the mail a few years ago. It was packaged very secure and with plenty of foam and bubbles.

The camera is a used large broadcast Panasonic worth about $1500 dollars at the time, it came with a padded carrying case around it, made for the camera's protection inside a huge box with a lot of packing material. It came with the box completely damaged and the cameras eyepiece was shatterd, they would have to really bang and toss this around to cause this kind of damage. I opened the package the instant I received it and saw the damages and opened a case, I followed the instructions directly from UPS and sent pictures exactly like they wanted including the damaged box and camera. I called UPS back with a few weeks to check on the status and they said They could not give me any information, they could only give information to the sender.

I was told to look on the website for the status. When I get to the website there is a little progress line that shows status of claim. the first step is claimed opened then claim being reviews then processed and then a payout to the sender not to the receiver. the status never changed for months about a year I would say.

I tried several times to get more information and the ups person would tell me "Sorry sir we cannot give out any information to you as the receiver nor can we do anything else with any of your requests. They kept informing be each time I called the same thing no info and look on the website for the status. I even called the sender a few times to get them to do something and they said UPS has been trying to call me and can not get ahold of me. Never had any messages from UPS and Never got one phone call from them.

So to make a long story short I had to put my faith in the UPS system which to this day about 3years later have not heard from them. I have noticed after about a year the status of my claim no longer exists and I never really new what happened the sender said they never contacted him, he thought it was already approved and paid. Well I then realized it is too late now for any kind compensation. I feel this was borderline criminal activity.

I will Never have faith in UPS again. I wish there was some recourse. They should not be able to get away with this, but obviously they do. They should of at least notified me after numerous times of checking the status of the claim that it was going to expire or end and not just wipe it off the website with no explanation.

I didn't realize they could just hit the delete button and forget about there customer.

This seems so unconventional and illegal when they at least owe an explanation for not paying out the claim.


I am sorry to hear about the issue you had, but the moment you mention the purchaser returned the item to you before you submitted the claim, it was clear you weren't going to be covered. You paid for insurance to ship the item.

It was received damaged. The claim should have been initiated at that time. But when it was shipped again, I assume it was not insured. UPS has no way to know it was not damaged on the return trip -- how could they?

You can call that an "excuse" but it's a standard business practice. I've had UPS pay out on claims with no problems at all.

I call them the moment I get a damaged item and they have me send pictures of the item and damaged packaging.


yes UPS must take our packages and just throw *** like there is nothing in it... how long are they going to get away with it..

and in response to MR UPS GUY..

UPS wont even cover damages to merchandise THEY PACKAGE!.. so what is mr ups guys response to that???


oops sorry about that my dad kept me up all night su.,cking his co.,ck and I'm grumpy and taking it out on everybody.


lmao, how cute, a stalker. guess getting bent over repeatedly has caused you some angst, sweetie.


They just destroyed a $3000 floatation tank and lost 2 of the 3 items. They are NOW telling me they are only liable for $1 a pound after the rep and website says items are covered up to $25 a pound.


I'll be filing in small claims court and have them served.

They will not send an attorney at an hourly price to show up in court. They will pay for this!


lol, good luck with that, clown.


file in small claims but be aware of the upper small claims my want to file in district court to increase the will be made whole if you have good evidence.they are bulling their customers into apathy for the sake of saving're just the kind of person they hate to see.being pissed and venting is one thing but doing something for redress is the the way Dark_Shaft appears to be a UPS employee assigned to spin retoric against anyone who has a legitament's a second line of defense against consumers who fight them.pretty transparent stuff.they're just not bright enough to play their own game.


Lol, i understand a few of the complaints, but some are outrageous. People claim they packed things well, but rarely do they.

I work for a UPS Store and we professionally package items for customers, for a cost of course. It is not my job to inspect your package or make sure you packed it up properly. However, we will usually always let you know if we think it needs more packaging. Most of the time people will constantly complain about the price of packing and attempt to do it their self.

All the sudden the package gets damaged in transit and its all UPS's fault. Maybe its because u didnt use enough material or cheaped out and used newspaper instead of packing peanuts or bubble wrap. Packages go down miles and miles of conveyor belts with tons of other boxes, and that is where most damage occurs.

So remember next time you scream at the driver, just know that it probably got on his truck in the *** condition. I pack high valued, fragile items everyday and very rarely do they get damaged.

@UPS Store Guy

Yeah UPS Store Guy and what if it is packed good, bubble wraps, peanuts, foam and all and UPS can still f'that up somehow when your computer is all smashed up and the driver who is suppose to have someone sign for it just drops if off and runs like a coward because he knows its damaged too. Guess you guys at UPS cant read the big red fragile stickers all over the boxes??

On top of that take 6 months reviewing documents once they review and approve the claim. Maybe its because they realized they really f'ed up here. Email from claims dept saying we will expedite this process.

HAHAHAAHAHA UPS is joke. Guess UPS Store Guy here should packed my computer for me maybe I would have been able to make a living the last 4 mos

@UPS Store Guy

We're getting fed up with your UPS store BS. Look at all these posts. You guys will eventually pay the ultimate price!


I shipped a $400.00 All-in-One Computer via UPS. By the time the packaged arrived at its destination it was destroyed.

You would have to take a hammer and nails to do what this item looked like at the end of shipment.

I filed my claim and UPS went silent. They hung on me maybe 10 times since.

It's like I am some sort of nuisance to them and they don't want to deal with me. For heavens sake I just want answers!


Broke 40% of my late mother's crystal. Will never ship anything with UPS again.


UPS damaged (bent)the bell of a Euphonium (baritone horn) shipped to me. The shipper had the UPS Store customer representative check and approve of the package to assure no damages before shipment.

They said that the instrument case was sufficient. They attached the shipping label to the case handle and shipped it insured to me. - - UPS refused to pay for the damages even though it was approved and sent by a UPS STORE.

This means that even if you use a UPS STORE to ship your package, UPS will deny a claim anyway (contrary to what they say). 1Z99V1604231973763


I swear to God if I had read those reviews before trying to ship my 42" TV with UPS, I would have never used them. They fxcking broke it the hardest way and are willing to pay $167 (after arguing for weeks). *** u UPS my TV was a Samsung TV worth $600, if you accept the claim you are supposed to pay for the replacement cost. They are saying I didnt declare the value on the shipment paper, even though I did declare it for $350. How the *** will I buy a 42" TV for $167.

It is ridiculous the whole story is like: u take ur tv to ship it to your location just for UPS to broke it and to pay u 167...RIDICULOUS

But I am not leaving it like if i have to talk to the whole department everyday I fxcking will

Will NEVER NEVER use their service again...a great company is not only based on the pile of money they are sitting on but on the loyalty of their customer...and U fxcking lost one great loyal customer.


to 151771 file.UPS denies every claim for the slimest of to deal with it.they have the right to refuse any package presented for shipment.they also have the right to open and inspect any package.this basically say's if they accept the package they have accepted the responsibility for delivering it to it's recipient.they have become so untrust worthy in the last twenty years that if it comes up missing,it's not their problem.they deny every damage and in the event of loss they will avoid your claims and attempts to get compensated.

the solution,find out the responsible person in the damage/loss control department in your region of the country and send them a small claims summons.put them in court and use the above info about shipping i have supplied.99% of the time they will be resolving the issue and compensating for your court filing and your personal expenses if your bill them.they hate going to court.

they have become a very bad organization to deal with,not even a shadow of when they built a reputation as the most dependable shipping advise also is to use the USPS.better service and no surcharges for residental/business,remote location,packaging or fuel.the UPS fuel charges surcharges never are removed if prices of fuel go down.i avoid this company at all cost and if you check with the UPS store scam it only gets worse.i have never shipped anything through a UPS store after checking what they charge.


UPS ruined a $700 computer that was inspected by an employee at the local UPS Store who assured me it was packed correctly and would not be damaged, and they won't honor the claim with thorough evidence.

Use FedEx, or USPS.

@C. Smith

take them to court.they need to be held accountable.they recently have taken other profitable businees shipping concerns and don't care about their reputation.let's show them how much we like their shipping quality and big priceing and damages.USPS & FED EX!