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UPS did not deliver after several phone calls to verify they would. Then on the online tracking, the driver put that the company was closed on Friday so delivery could not be made.

All of the phone calls were to say that we will be here and we will be waiting.

Now I have to call India again to get ignored some more, they won't even give you a local number to call, you have to go through India to talk to Trent in Reno when I,m calling from down the street. From now on I'm using Fed-ex.

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Golden, Illinois, United States #236176

Your scenario sounds similar to mine. After calling to verify that a package would be delivered (already two days late), UPS was a no-show.

Their customer support was ineffective and apologetic. After spending an hour on the phone, they informed me that they knew exactly where my package was (local), but refused to help me get my package before I left on a business trip.

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