The pictures say it all. UPS crushed, dented, and put wholes in the NEW box with four ceramic heirlooms being sent home from my recently deceased mother-in-laws estate.
They won't pay the insurance or shipped and blame our packing, when it was EXTREMELY well packed! Unbelievable! UPS won't take any responsibility or do anything about it. The buck has been passed for weeks.
I've filed a complaint with BBB and with my credit card. Take this as a warning, is this how you want your shipments to be handled?
I've never seen such poor customer relations. Can you imagine blaming the customer after destroying their property?