I double insured the boxes on my mother's china and shipped them to my brother. I requested all 5 boxes be marked fragile and only 3 of the 5 were marked.
Regardless, all boxes had broken items (several broken items). They have effectively shattered all memories of my youth. 7 broken salad plates out of 12, broken coffee cups, broken serving platters, broken vegetable dishes, broke, glasses, broken everything! Seriously?
Your company has failed us in every way.
There is no cash or replacements that can compensate for our lost memories.
Way to go big brown. You have lost all my future business!