I was moving back home from Vancouver, WA and shipped a very expensive computer used for 3D Animation. I declared the value of the computer, and although I was a little hesitant as the woman at the UPS store seemed like she was in training, I paid the 200.00 shipping fee and flew back home to Missouri.
Upon delivery the boxes corners were smashed in, the foam peanuts were 6 inches from the top of the box, and the tape was barely hanging on. When I removed the computer I heard something rattling inside, which was both Hard Drives broken loose from the rails and had been bouncing around destroying the motherboard and Video Card. Upon calling UPS they wanted me to get a 3rd party estimate on repair which I did. The total came to $1,394.16 which replaced the hardware, recovered data on the hard drives, and the labor.
3 weeks later UPS is saying that the data recovery, which was quoted right around $600.00 for both drives, is not covered and they refuse to pay it.
So I have been out of work for 3 weeks and they are not wanting to fix the package to 100%... Horrible company, as much as I hate FedEx it looks like I am going there instead from now on.
Monetary Loss: $1394.