Recently, I had a very expensive antique clock shipped to me via UPS. The clock was packed by a UPS store in Texas and sent to me in Washington State.
When the clock arrived, it was completely destroyed. Now, the UPS store says that they will not refund the shipping charges. I sent pictures of the packing material to a professional shipper in California, and was told that it was improperly packed, which lead to the destruction of the clock.
At this point, I will never use UPS or its stores again. They do not stand by their services, and have done nothing but stall the claims process.