The tracking and delivery service was fine. The customer service was poor.
On 2/17/15, I went by UPS in person and ask that they hold my package there when it arrived. The rep said she would do it. So 2 days later, when I received an tracking email that it was here, I went by to pick it up. I gave them my tracking number and they said it was out on delivery.
I told the lady I had it held. She said it didn't require a signature and they would leave it by my door if I weren't there. Later on that evening, I went by UPS, on the way home, to see if the package was delivered. They said delivery required a signature, so it was still on the truck and couldn't be left.
I came back again 2 hours later. The lady in charge, in an unfriendly manner, told me to wait outside. I waited for 20 minutes out in the freezing weather. I nearly got to the point of deciding just to tell them to return to sender.
Just as I was leaving, they finally found it. Because of this experience, I decided not to use them again.
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