Have a package late for delivery - showed as "out for delivery" on Thursday, on Friday shows as in a different state. I called their customer service and was told the on-line tracking is just a virtual tracking system and does not reflect the real status.
My wifes 30'th anniversary gift is now 3 days late. I even offered to drive 200 miles to the center where UPS claims it is just to be told no one is working at that major hub on the weekend before Christmas.
This is after being told that if it made it to that center by today, they promised me the gift would arrive at my house today.
Product or Service Mentioned: Ups Delivery Service.