UPS is great if your delivery has no problems. But, as soon as there is a snag, good luck getting your package.
My driveway is being re-done so no access to my house by UPS truck for the last week. Had an unknown delivery attempted and failed. Spent 45 min on the phone with UPS trying to figure out how to get my package. Was told the only way to retrieve it was to go to the Customer Center 30 min away.
Told me hours open were 9-5. I get here at 9:05.
They don't open until 9:30..... Perfect!
This person wrote the review because of poor customer service at UPS. Reviewer claimed that he or she wants UPS to read this review and look into the issue (if any).
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.