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Ordered a product on the 26th and required it for new years eve so I paid extra for next day delivery...knowing its Christmas time and bust I was expecting it to be a little delayed possibly the 30th or 31st at the latest...Apparently it was sent out for delivery today the 31st but couldn't be delivered so I rang up to find out why any apparently it wasn't possible to deliver so to my annoyance I asked the person on the phone if I could collect it from a depot and they said yes once its before 3pm and gave me a number to use to collect it so I drove to the depot (40 miles away from my house) after paying just under £20 for delivery as I needed my item to turn up and be told my collection number is wrong and they can't locate my package that only thing I can do is sit and wait till the 4th and see if it comes...then half way home I decided to check the ups tracking number I had...which for some reason it gives me full tracking and says it couldn't be delivered...

So now I am £500 down for a product required for new years eve...

£20 for postage and another £15 in fuel for the 80 mile round trip along with a few hours of my time lost.Will NOT use this service again and will be seeking compensation for being mislead and told I WOULD be able to collect it at the depot.

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