Horrible!!! I have had an time arrival from 3-7pm and they came early so I missed my package.
They "couldn't do anything" even though I was on the phone by 2:15pm with customer service. Now I have to wait and try to be there from 930am to 7pm because that's their REAL estimated time arrival window! This is the THIRD HORRIBLE experience I have had to deal with from UPS! How do you not care about your customers how do you give someone a 4 hour window then say oh no it's really 930-7pm!
People have to work and to just say well that's out estimated time is ridiculous! Instead of contacting my local customer service location and requesting the delivery guy to go back nope you have to wait 3 days!! I did my part I made sure I had someone home before the 3-7 window yet I'm penalized!! I HATE UPS!!
FedEx NEVER treats customers like this! I never had no one single bad experience with FedEx they give you a window then even a smaller window!
Horrible horrible horrible!!! Not one, not two but THREE times you shouldn't be in business it's a shame how UPS is ran!!
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor customer service.