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The UPS website says the package will be delivered with a date but the package was never delivered.After waiting on hold for 45 minutes the rep tells me it is still at the main plant and she doesn't know when it is going out.

Talk about sub par service.Long story short I will pick up the package tomorrow, and somebody will get an ear full about this bad customer service.

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Anonymous
#1075572

You can give them an earful they do not care..my wife's package original delivery date 12/3 was listed on truck for delivery until the end of the shift when it was changed too Due to operating conditions, your package may be delayed.

/ Delivery will be rescheduled. after calling and speaking to a supervisor was promised it would be delivered on 12/4 same thing showed it was on a truck and it was not delivered called spoke to a supervisor after it showed Due to operating conditions, your package may be delayed. / Delivery will be rescheduled. Supervisor promised a rare Saturday Delivery that did not happen called on Saturday told them I will pick it up on Monday hold at the station..

Monday morning no package UPS does not know where it is..

Monday evening spoke to the only Customer Service rep that did not lie to me her name was Sally (spelled it Selly) she told me the package had been sitting in a trailer since 12/3 at the main Secaucus NJ UPS hub and was put on truck to the delivery hub as we were speaking.Package was picked up Tuesday 12/8

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