Far Rockaway, New York
Not resolved
Customer service
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Exchange, Refund and Cancellation Policy
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I ordered a very important text book for school that I needed asap. I payed for 3 day express shipping.

I ordered the book on a Wed and since it was over the weekend my book was supposed to arrive Monday. It did not. I called UPS and an agent told me it will come by Wednesday when I asked why I was told it was sent to Virginia from Secaucus NJ and now They need to ship it back!!!!

After speaking to 10 agents and supervisors I was assured that I can pick up my package at a location near my house on Wed morning. I went to that location on Wed and my package was NOT there!!

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with UPS. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about UPS.

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