Birmingham, England
Not resolved

I have ordered some giant african land snails (classed as live food so they can be delivered) as pets, complete with advanced kit, heat mats and everything. Apparently they couldn't confirm my address even though I paid £7 for delivery.

This should have got them to me the next day as they need to be outside the least time possible. It will have been at least 5 days until I get them and by then in this weather my new friends may likely be dead.

Customer service won't let me collect this weekend apparently I had to arrange that by 6pm yesterday which I wasn't aware of at all.

Thank you very much for killing my pets, UPS. Screw you.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: Deliver product or service ordered.

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