I received a package delivered by UPS in the beginning of last November (it is now March). I will start by saying that it was VERY late.
They also charged me $30 extra dollars at my door which they should not have. I paid this unexpected and poorly explained extra fee at my door at the time of delivery. Then today (again it is now March) I get a letter in the mail from a third party collections agency threatening me if I do not pay them $30 that I supposedly owe UPS. I called UPS thinking the letter was a scam and they informed me that the payment at the door last NOVEMBER didn't go through and therefore they had sent me to collections.
They made absolutely NO attempt to contact me since November.
They simply sat on the information and then sent me to collections. I admittedly do not send packages much but I can say with complete certainty that on the occasions when I do I will never use UPS.
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problems with payment.