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UPS will only make one attempt to deliver a package now that needs a signature, because they are too cheap to make another attempt.So they drop your package off at a UPS store and you have to go out of your way to pick it up.

Not only that, it seems like UPS is making deliveries on my street every evening around 5 pm, but if they have a package that needs a signature, they come during the day when no one is at home, and won't try again in the evening.

I believe this is an attempt to discourage companies from sending packages that require a signature and make you spend your time and gas to retrieve it.UPS is not about the customer, they only care about what's convenient for them.

Review about: Ups Home Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I didn't like: Customer service, Delivery service.

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MattD78
Melbourne, Florida, United States #1288964

"but if they have a package that needs a signature, they come during the day when no one is at home, and won't try again in the evening." So just like you, UPS works during the day during normal business hours.If UPS started deliveries at 5PM when people were home from work, many people wouldn't get their packages until 8-9 at night.

I don't know about you but I don't want UPS knocking on my door at 9 o'clock at night.

You could always have the package delivered without a signature required and then they would drop the package off at your house if no one is home.But I'm sure you'd have some problem with that too.

MattD78
to MattD78 Melbourne, Florida, United States #1288965

Also what's a 'cumsumer'? That sounds dirty.

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