Seller: Jcpenney Product: Ups Delivery Service Clear all filters (0 of 1742 reviews match)
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1.0
Details
In early October i placed an order with jcpenneys, the order was to be delivered to my mothers address, after tracking my package, the UPS website first said, need apartment number, when customer service was contacted and advised there wasn’t an apartment number, I was...
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1 comment
Anonymous
#1422112

So this isn't really a JCPenney problem it's a UPS problem.

Review
#1160920 Review #1160920 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Driver who is to lazy to deliver package
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.4
Details
Called JC Penney to report as instructed by UPS. I spent from 6:15 to 7:54 on the phone. I was either disconnected or hung up on 5 of 8 times. I actually had one gal tell me she believed my "story". After being transferred from CS to the people who could credit and...
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3 comments
Pop49424
#1382622

Years ago we used their catalog and had to call in the order. And mistajes were made.

But now we have the Internet and things should be BETTER, not worse.

I shop online a lot, and never have trouble with orders from Amazon, Duluth Trading and many, many more. Get your website wotking faster and get your customer service up to speed, JC Penney!

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Review
#1114297 Review #1114297 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Elena wwas polite and tried to help
Reason of review
Problem with delivery
Loss
$114

Broken and missing mugs from jcpenney.com

When I picked up the box from UPS from jcpenney.com, I knew my coffee mugs from my jcpenney order were broken because I can hear the sounds of broken cups. The mugs were put in a box that was way too big without any other packing material to protect it. I was to have two sets of mugs sent to me, one set was completely shattered and the other set only had one mug int it. Jcpenney told me I would not need to return the broken shards and would receive a credit back on my credit card. It has been over two weeks and I only got $2.08 back which is not what I paid. I paid over $28 for those cups. After severals calls, Jcpenney told me I need to file a corporate investigation to get back the remainder of my refund!
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Review
#840200 Review #840200 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts