Product: Ups Delivery Service Clear all filters (0 of 1664 reviews match)
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Sent a package out from a UPS Store (yes I know they are a franchise and the issue wasn't with the store). My issue is with UPS's ability to handle a package without destroying it. For years I refused to use UPS and used whatever carrier I could to avoid them. I...
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1.0
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Ups Delivery Service
I didn't like
  • Disregard for customer
  • Lack of real empathy for customers
  • Poor delivery practices
#1443322
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Received an email that the package label was created and was shipped on 12/19/2918 and provided a UPS tracking number. The Kohl’s site still cited delivery between 21-24 December. UPS tracking cited a delivery date of 12/26/2018 and continues to change daily (12/27...
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Anonymous
Anonymous

Looks like kohl's sent it out on time, they can not control what happens when out of their hands. Order earlier, this is the busiest time of year. Merry Christmas!

1.0
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Ups Delivery Service
#1431241
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UPS - No Delivery As Promised For Christmas

I ordered Christmas gifts from amazon which UPS had for an entire day. Gifts were due to be delivered 4 days before Christmas. UPS did not deliver them on time, and then Amazon changed delivery to day before Christmas when I would be out if town.
Product
Ups Delivery Service
#1430637
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Ups Store - ADMINISTRATOR challenged my complaint, was disrespectful

received a totally destroyed piece of crated, palletized piece of furniture. red tape paperwork would require at least 5 weeks to remove the damaged item. ups freight deliver curbside but will take to house exterior for $90 more. Neither of these facts were never told to me' I had a PAK Mail manager and another shipper tell me the furniture was poorly packaged. ups rebutted that the ups store manager was one of the best. I am a 100% disabled military retiree and can't do physically challenging work. Unfriendly attitude and lack of helpfulness has soured me on ups. Ill use someone else!
Product
Ups Delivery Service
I didn't like
  • Tracking tool not given
  • Service scheduling
  • Delivery service
#1429668
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UPS - Frustration

Deliver one package to my neighbor instead of me. Was suppose to deliver a package on Friday which then turn to Monday which turned into Tuesday then turned into Wednesday. Then they decided they could not deliver my package due to emergency and that I would have to come get it. They used bad weather the reason for delay. Employees must be vampires and they could not come out in sunshine.
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Ups Delivery Service
#1429474
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UPS - My Package from Kate Spade was received empty
UPS - My Package from Kate Spade was received empty
UPS - My Package from Kate Spade was received empty
I was initially notified by UPS via email that they would be delivered on December 15th. I received a second email on December 15th saying that delivery was rescheduled for December 17th. I have attached pictures of what I received and the green tag that was on the...
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Anonymous
Anonymous

I'm always surprised that people still order "irreplaceable", expensive items for delivery. There are too many "what-ifs" in the delivery process regardless of whether you use...

Anonymous
Anonymous

I just spend another 45 minutes on the phone with Kate Spade. My refund is waiting for approval. The first person did not tell me it had to go through an approval process. Tha...

3.3
Product
Ups Delivery Service
I didn't like
  • Empty box delivered
#1426932
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Ups store #3477 the most negligent store in the system

unqualified staff loosely packed a heavy all metal antique clock in a sealed clear thin bag cheaply surrounded by a single roll of air pillows ( no bubble wrap ) that completely deflated by being dropped. I ascertained this because a 1/4 inch threaded steel rod was bent half way over & the broken off parts were missing- not in the sealed bag , suggesting this happened prior to being sealed . when I reported the missing parts the store mgr. he suggested I need not mention this to the ups damage inspector. I did receive a full refund & have since disposed of the clock, but I really wanted that clock. It was the worst packaging I have ever received from a ups store anywhere.
Product
Ups Delivery Service
#1425726
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UPS - Poor customer service, empty promises, unreliable

My company expedited a product we needed for one of our clients. We needed the product delivered by Wednesday, and the tracking said it was out for delivery that day, but it never arrived. The next day, in a panic, we contacted UPS customer service and they PROMISED that it would for sure be delivered that day, Thursday. The tracking said it was out for delivery again but it never arrived. Today, Friday, TWO DAYS AFTER WE NEEDED THE PRODUCT AND PROMISED IT TO OUR CLIENT, it still hasn't arrived. Upon contacting Customer service again today, they only apologized, then closed the chat, without explanation or assurance of the product being delivered. I guess I'll never see the shipment, or my now furious client, ever again.
1.0
Details
Customer service
Tracking Tool
Product
Ups Delivery Service
#1424089
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Rockauto - Charges different prices

I placed sn order over 3 weeks ago and it was lost by UPS. I was told I could not get a replacement but would be refunded and coukd reorder. Went in to order same item and paid about $20 more.
1.0
Details
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product
Ups Delivery Service
#1423070
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UPS - Late package

Late as *** the package tracker is a lying *** wipe and obviously nobody working in Richmond gives a *** about the working man waiting on parts because I’m three days late now and it’s the same answer every day. Be on the truck tomorrow. Those *** are apperantly talking about a different truck from the one I see because I’m still empty handed but they delivered my toothpaste I ordered yesterday.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
Product
Ups Delivery Service
#1422351
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