Product: Ups Delivery Service Clear all filters (1854 of 1854 reviews match)
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UPS in Carmel, New York - Don't do it

Multiple packages delayed for days because of "severe weather". 4 days after we got 3 inches of snow. 50 degrees and agreeable today. Still no packages. UPS is horrible, will never order anything from any site that uses UPS again.
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Review
#1732630 Review #1732630 is a subjective opinion of poster.
Service
Ups Delivery Service

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Verified Reviewer

Blair - Do not use the united states postal service for any delivery.

Ups and the united states post office loss my order place on november 14,2019. Order number 83158118. Postal claim file on november 24, 2019 # 04330732. Im highly upset.
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Review
#1715307 Review #1715307 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Ups and the post office loss my order
Cons
  • Ups and the post office loss my order
Reason of review
Ups and the postal office loss my order.
Loss
$110
Preferred solution
Full refund
Tags
  • Ups Loss My Order

Don't use UPS

1.0
Details
I have had problems for many months getting a critical medication delivered by UPS, I have complained many times to no avail. My spouse requires a critical medication costing $9500 a month. The insurance will not authorize it until only a few pills are left, UPS does not deliver in time for the medication to be administered in spite of the fact the pharmacy makes it an urgent overnight delivery. It was supposed to be here today by 10:30AM. It is now 2:30PM and the package is not delivered.This is a perpetual problem that has never been resolved over the past year. Because this is a specialty drug, local pharmacy.
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1 comment
Machele
#1779916

You might try complaining to your insurance company to explain the problem. You might also request they ship via FedEx instead of UPS.

You might also, prior to calling the insurance company, take a look at your info from them regarding problems, appeals, and complaints and what to do when you have a problem with them. You can also complain to your state's insurance agency----the one that regulates these companies.

Review
#1712474 Review #1712474 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Order processing issue

Don't use UPS.

1.0
Details
Today they couldn't deliver my package because of severe wheather conditions it was a beautiful day.
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Review
#1711873 Review #1711873 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Order processing issue

UPS - Don't expect good service every time

2.6
Details
For about a year, when ordering from Amazon, the packages may or may not show up at my door. I have given explicit instructions but somehow they either end up in front of a vacant apartment next door (outside) or one of my neighbors has to bring it. It had gotten a little better for a while, then sure enough, one landed at my doorstep and one was left next door. Amazon responds by giving me a $5 credit, but when it happens over and over where is the improvement? I really have no recourse since Amazon uses them exclusively near as I can tell. Just so tired of it!
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1 comment
MattD78
#1781036

So if you're tired of it use an Amazon locker delivery. Or don't use Amazon. It's obvious by this point neither UPS nor Amazon are going to change and yet you are repeatedly banging your head against the wall every time then wondering why you have a headache.

Review
#1710774 Review #1710774 is a subjective opinion of poster.
Service
Ups Delivery Service
Pros
  • Packages sometimes arrive at my door
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS in Vancouver, British Columbia - Do not use

1.0
Details
received an email telling me pkg would be delivered next day. stayed home ALL DAY LONG taking time off work to wait. because they cannot even tell me if its morning or afternoon. no package was delivered. no failed delivery notice. no one came to my apartment. and no help from so-called customer service. why did driver not even attempt delivery and has no proof of delivery, but they believe him and not the customer? why is it my word against the driver's? why can't ups deliver packages?
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Review
#1709100 Review #1709100 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Post it on from door states "Sorry we missed you..." Dated 11.06.19-Box checked with UPS portal access point location indicates package will be left next delivery date by 1pm-Arrived @location and agent states package never arrived (the time was 5:30pm) Called UPS...
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Review
#1703257 Review #1703257 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service
Preferred solution
Provide real time tracking

UPS in Frederick, Maryland - Soooooo unhelpful

1.5
Details
Tried as hard as i could to get a delivery date changed 5 days in advance because signature was required and no one wouldbe available. Told too bad, so sad, cant help you. Geez, I'm trying to do UPS a favor and not waste their driver's time. Last time i do that. Let the driver make repeated trips.
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Review
#1699403 Review #1699403 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service

UPS in Vancouver, British Columbia - What's the point of a delivery service that doesn't attempt to actually deliver the parcel?

1.0
Details
I was expecting a delivery and since I happened to have the day off, I stayed at home to wait for it. I updated the UPS website and saw that the delivery person had already come and left a pickup notice without bothering to call my buzzer (I live in a condo). I immediately called UPS's customer service number within 20 minutes of the "attempted" delivery and was told that they can't have the driver return. They can only try again on the next business day when I'm not available or deliver it to their pickup location, obviating the point of a parcel service. Like the title says, what's the point of a delivery service that doesn't actually attempt to deliver the parcel? They should change their name to United Delivery Notice Service.
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Review
#1696733 Review #1696733 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service

Contact UPS Customer Service

Website:
www.ups.com
Mailing Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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UPS reviews

UPS - Package

Waiting for package to come and on the day of its arrival (what was to be) the driver put a info sheet in the mailbox instead of coming to the door
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Review
#1696590 Review #1696590 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Problem with delivery