To whom it may concern, this is an open letter of complaint against UPS for the improper handling of delivery service, and total lack of customer support. A package was ordered from a vendor in Canada and was to be delivered to a residence in Southern California. The package was labeled (by the vendor) with the correct delivery address. The package also had a hand written UPS delivery "bill of lading" in a clear plastic envelope on the exterior of the package. This "bill of lading" also had the correct delivery address. A third UPS generated "bar code" label was also on the package. This label had an incorrect street address. The third label was less than two inches square. The first two labels were approximately 5" x 7". Not only did no one question the miss match of the addresses, but ultimately delivered the package to address listed on the one label that did not match the others. This shows a level of arrogance and illogic heretofore unknown in business. I contacted UPS after tracking showed the package had been delivered, when it was apparent the package was not at my address. What I was told is this "Thank you for your e-mail. I have checked the status of your shipment in our tracking system. Our records indicate that your shipment was delivered on 07/12/10 at 2:28 PM to the following address:
XXXXXX CA 91902
Your shipment was released at the following location:
I emailed UPS back and let them know that I had checked with the shipper and my PayPal Account (where the shipping address is provided to validate the purchaser). Both of these referenced my correct address, specifically NOT the address to which the package was delivered. I also asked them if I would need to handle this myself. At this point I was at a boil and wanting very much to throttle someone's neck. UPS was less than helpful, citing that the shipper (vendor) was responsible for tracking lost packages, essentially deflecting any responsibility to rectify this problem. So I tracked down the delivery address. It happens to be short distance from my home on the same street. The first time I knocked on the door, no one was at home. I decided to write a note and stick it on the front door (a second visit) explaining my situation, and see if my package could be had. As it turns out, on the second visit someone was home and was glad to give me the package. On inspection of the package I found not one but two places where my address (correct) was clearly visible, and one small UPS generated label with the incorrect address. This kind of service is UNACEPTABLE. I wonder how UPS would like it if the payment for their services was left at another business and they had to go find it if they wanted to be paid. It is doubtful (at best) that they would do business with you again. I feel the same and will use alternatives when possible. I will consider finding alternative vendors if they only offer UPS.
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $300.