on Tuesday a letter was sent overnight to my correct address. When I had not received by 2 pm on Wednesday, I contacted the sender.
We got on a conference call with UPS rep. She said it was attemped but no one home. I told her I WAS home at that time and no one made any attempt. Then we identified the problem.
UPS had changed the street direction from W to E. So East was where the attempt was made. I had to drive 15 miles that evening to the service center to pick up the letter. The woman there said my address was not in the UPS system.
I told her I had lived there for almost 20 years (house is 130 years old) and have mail delivered every day. Also have had several UPS deliveies made with no issues. I asked her to contact me when it was put in the system. No word as yet.
The attitude on their side was non chalant and accepted no blame. I will not use again.