My husband ordered some boots off Zappo, on 2/28/12 had them delivered with UPS with their 2-day shipping and they were schedualled to arrive Thursday 3/1/12. When they hadn't arrived by Friday we checked the tracking information to find they had been delivered on Friday to "Met Customer Woman", whatever that meant!
We called UPS to ask the name of the 'woman' they handed the package over to but they couldn't tell us, only saying we should contact the shipper to open an investigation that may or may not produce anything over the next two weeks. However Zappo told us sometimes UPS claims to have delivered something but actually delivers it several days later so they are hesitant to open an investigation for several more business days.
UPS customer Service was a joke, simply telling me how unfortunate it was and having me do another walk around my house to "Make Sure" and then to go ask my neighbors and check around their houses...
It's rediculous and we will never be using them for anything every again. I just hope Zappo has better customer service and we aren't out the money.
Monetary Loss: $150.