UPS charged me $234 (including $1400 in insurance coverage) to send phone equipment cross country. It arrived damaged, so I asked the receiver to file a claim, which he did for $205, but UPS denied the claim saying it was not packaged properly.
It is easy for UPS to say that, after accepting my packaging and taking my hard earned money.
4" of bubble wrap and Styrofoam on all sides, and they probably dropped it off a truck. UPS charged me a premium for insurance, then they deny my claim.
UPS just lost another customer.
From now on, I will use FEDEX. And I will see UPS in small claims court.