I mailed a Laptop that I sent to my customer. She recieved it and found that it would not work (run). I had her send it back to me, and then I sent her a refund. I confirmed that the computer was not in the same condition as when I first shipped it.
Filed a Claim. They come back and say the box was not strong enough. First, I ordered this box specifically for shipping this laptop which had custom foam cushioning inside. They said is was packaged find and no movement but that the BOX was "not strong enough to withstand shaking" The BOX has nothing to do with shaking!!
On top of that after they were done inspecting my damaged laptop, they returned it to my customer; to the person I have already refunded their money to.
I have other problem with damaged items through UPS after a long fight the claims were paid; which took 3-6 month each time.
Lesson learned DO NOT USE UPS, and think that just because you insured it that they will pay up. They will come up with something!