UPS Customer Support confirmed a reschedule delivery time for a package, but delivery change was ignored.
I was told by a UPS customer service representative that UPS would change the date of delivery for a package which required an adult signature.Being away for New Years, I was unable to review tracking information, so I did not notice that UPS was trying to deliver the package anyway.
They tried three times to deliver.
I returned on the rescheduled date to find out that I would have to travel to the local UPS location to pick up my package.When I asked the UPS rep (rep 2) via chat if I could speak with a decision maker about my situation, they responded as per the attached image (please see image for chat details).
More Review Details
- Reason of review:
- Problem with delivery
- Product or service
- Review category
You May Also Like
- "I sent 5 packages from Spain to UK in Sep 2011. Four of them were electronics (computer and accessories) packaged in their original boxes with the proper protectors (original DELL..."
- "UPS Claims DisputePackage was picked up by UPS at my home 2/15/13 (Friday) in DelawareThe item was wrapped and taped with card board, forming an inner box around the item,..."
- "after the death of my mother i decided to move back to newfoundland.i sold most of my pocessions only keeping 18 boxes in total.phoning several companies i decided u.p.s would..."
- "I purchase earing in Jun 08 2016. When I got home same day, I look at online bank statement. I notice then that one purchase of $6.00 I was charge..."
- "My husband ordered 15long stem roses and 5of another color to represent 15yrs of marriage and another 5 together making 20years . I received 15 of the poorest looking roses..."
- "Ordered from from you flowers on Mother's Day they gave me half my order and then refused to give me the rest after all day of talking to from you..."
- "After seeing that a Cheryl B. from my small hometown had viewed a quote sent for pet photography I was able to see her last name. Curious, I have been..."
- "Dear Sir/Madam, I'm writing this letter to report the immorality of Mr. Mark Kevin Concepcion while on duty. As per Mark Kevin Concepcion he was sent by your good company..."
- "My product was crushed and busted and does not work i would like another one please..."