I ordered some golf equipment from the USA as i am based in Australia & organized shipping through UPS priority delivery. As they have been closed over Christmas (Understandable) i followed up the progress of this package today 29-12-2009 only to be told it was still with customs.
When questioning this with the customer service team, the tone was very rude, abrupt & lacking customer service in all aspects.
As this has happened before with this shipping company i decided to call Australian Customs & ask what the delay was, surprise surprise the package had not been held at all. Upon calling UPS back to let them know the great news i was again met with abrupt, rude & disgusting attitude from a company i paid to deliver my goods.
Once again they have managed to prove the bigger the corporation the bigger the arrogance & attitude towards people who challenge there processes
Product or Service Mentioned: Ups Delivery Service.
Monetary Loss: $65.