I had a package being delivered by UPS. They attempted the first time at 1:00 in the afternoon, when I am always at work. When I realized this, I went to the website to see what my options were. I signed up for "My Choice" which stated I could change the time of delivery....but even after signing up, that option was never given to me, even hours after the initial sign-up (the site said I would need to wait 90 minutes for the option to appear). When I called customer service to try to find a solution, I was told the sender had set it up so that a signature was required and I couldn't change that (which I later found out was a lie, after talking to the sender directly). I was also told I couldn't request to have it delivered at a time when I was actually home, because that is at the discretion of the driver. So I was told my only options were to pay extra to change the delivery address or go and pick it up at the UPS office - an option that is not available to me since I do not have a working car right now. Basically customer service told me they were not able to assist me in getting my package because my needs didn't meet with their lack of flexibility.
They made a second attempt yesterday at the same time, around 1 pm and left me a note, and a third time today, again at 1 pm. Common sense would say that if a person isn't home twice during a time when most people are at work, they're not going to be there a third day at the same time, since they're probably at work. I cannot take time off work just to wait on the UPS man. They are paid to provide a service and accommodate me, not vice-versa. The delivery driver apparently will not deviate from his route at all to accommodate customers to ensure they get their packages - the very job he is paid to do. My package was returned to the sender today.
I called the sender, who was very helpful, and agreed to resend it to me at another address, at no extra charge, and this time will be using FedEx. They will also be advising their shipping department of my experience with UPS and advising them not to use them in the future. I'm the person who does all of the shipping in my organization and I will not ever use UPS because of experiences such as this one. I've ordered many things to be sent to my home, and have never had a problem before now, because they've always been delivered by FedEx.