Not resolved

Sended an oxygen concentrator to mexico paid extra to get u.p.s to get there faster because it was urgently needed call customer service and ask if we could ship it said yes no problem we asked if there were any requirements to do so they said no since it was less than 300 dollars worth paif 400+ to ship later found out we needed a medical permit to be done in mexico City and my mom was taking care of my grandma 24 7 and my uncle who is wheel impaired was not able to do it. Never have I felt so hopeless and disgusted by a corporation who takes advantage of people long story short my grandma died and was not able to have the comfort of breathing better shame on you u.p.s. for letting a person suffer the way my grandmother did the helplessness we felt and all the anger of not being able to comfort.

Product or Service Mentioned: Ups Customer Care.

Company wrote 0 private or public responses to the review from May 28, 2014.
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