There is NO communication between customer service, broker & delivery personnels. Despite paying the COD charges online 72hrs ago, still received notice frm driver today that COD is due.
Spoke to 3 customer service rep within past 3 days, all claimed to have updated the COD charges. I even pasted the email receipt of my COD charges payment on the front door - still, no delivery was made because drive still believes I have not paid and will attempt a final attempt next week. Very frustrating.
For a big company, they should invest in some better way of communicating between everyone in their department. Otherwise this is simply idiotic.
Product or Service Mentioned: Ups Customer Care.
Reason of review: Problem with delivery.