Product: Ups Customer Care Clear all filters (206 of 206 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I send a package UPS ground 2 weeks ago. The buyer provided an incorrect address, but I corrected it in the system within minutes of attempted delivery and paid over $15 additional to have it redelivered the next day. However, next day comes and the system says my...
Read more
1.0
Product
Ups Customer Care
I didn't like
  • Useless supervisors who read off their scripts
#1212140
Reply to reviews
The delivery team are awesome, but their whole customer service team is terrible. I was on the phone for almost an hour yesterday for them to figure out what they did with my package. (Which was shipped 10 days a go express) As the package came from the US, the broker...
Read more
Product
Ups Customer Care
#1211172
Reply to reviews
Do they teach rudeness and how to not care about people in their customer service schools.? People need to say "ENOUGH" and boycott them and stop taking their package there. When their semi-trailers and air cargo planes are 1/4 full maybe they'll pay attention then. BEWARE OF UPS...
Read more
Anonymous
Raven

Same happened to me! They lost my package.

1.0
Product
Ups Customer Care
I didn't like
  • Packages not being delivered
#1209744
Reply to reviews
I'm not sure where to start! 1. So they took my parcel to the wrong address. 2. The parcel got returned which they have lost. 3. I have no phone access being in a remote part of the world volunteering. So I gave my mum all my details and they refuse to speak to her on...
Read more
1.0
Product
Ups Customer Care
I didn't like
  • Very poor customer service and lieing
  • Very poor
#1200887
Reply to reviews
It is the most horrible service I have ever met!!!I had a lot of issues, and they never tried to help me!!! I was asking them for help a hundred times and all the time they were lying the reasons that they did not have my name, the second time they told me that they...
Read more
1.0
Product
Ups Customer Care
#1188495
Reply to reviews
Its my First time on UPS, and my experience is VERY DISAPPOINTING. The way they act from help service and response to the complaint is so UNPROFESSIONAL. Not even ONE is helpful. I’m expecting my package to arrive at the 1-19-18, and it says on my email that it i will...
Read more
1.0
Product
Ups Customer Care
#1172855
Reply to reviews
in 2014 a supplier used them to ship goods to me from China and they asked for payment of amounts from customs that were unreasonable to release the goods in Kenya.I asked them to review the amounts with customs as they did not make sense and they never responded so I...
Read more
Product
Ups Customer Care
#1170655
Reply to reviews
Show

Ups - They are theives

Broke 360$ worth of merchandise even paid insurance for it. They deny any responsibility and refuse to reimburse anything. They make usps look good. Will never ship through them again. I suggest that if you are shipping something valuable and want it to arrive in one piece dont ship with ups ever
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Product
Ups Customer Care
#1167204
Reply to reviews
First we have a driver delivering product to the wrong house.Thankfully most honest people have been bringing these packages to us. Unfortunately, we had two deliveries we never received and reported them. Now we are on a "must sign for package" delivery list. The...
Read more
Product
Ups Customer Care
#1164175
Reply to reviews
2 claims filed in December for UPS mishandling of breakable items. UPS denied both, said my packaging was good enough, unless I wanted to appeal (which I did) 30 years in business and 3 claims had one last year they denied. no one will call back after they say they...
Read more
1.4
Product
Ups Customer Care
I didn't like
  • Ups sucks breaks things
#1161047
Reply to reviews