Product: Ups Customer Care Clear all filters (186 of 186 reviews match)
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RE shipment sent to Mexico for earthquake relief on the 26th of September 2017, I would like to say that the employee I dealth was very polite, helpful and patient.Ronny (that's his name) helped with the packing of the goods and explained nicely that all items had to...
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5.0
Ups
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Ups Customer Care
I liked
  • Seem like a good service for the most part
  • Customer service and app
#1106491
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Raelene delivered my power washer today (9/18/17).It was very heavy and awkward to move. Using a hand truck, Raelene delivered the heavy box all the way down my gravel driveway, into my back yard. She had a great attitude and went far and above just "delivering". And...
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5.0
Ups
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Ups Customer Care
I liked
  • Exceptional delivery personnel
#1102547
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This is the most inefficient company.They have lost my document with a legal document in it. Everyt ime I call they say there is an investigation under way. their customer service sucks!!!!!!!!!!!!!!!!!! their tracking system is inefficient.. I called and they keep...
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Ups
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Ups Customer Care
#1102256
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Ups - Worst service out there

#1094307
1.0
Details
This is the worst company to have deliver anything customer service is worse they are incompetent *** with no consideration of the cx the drivers are dumb *** *** that are incapable of doing there *** job my job is in jeopardy due to a *** at dispacth and a *** dumb *** delivery guy *** *** *** hate ups I lose my job I'm suing UPS
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Ups - Helpful and caring

#1055048
5.0
Details
Had to send something back to Amazon. Helped with label and getting additional label with my iPhone. Girls excellent in consumer help.UPS at Agora Drive 5227 in Md.
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Customer service

Ups Customer Care Review

#1034651
1.4
Details
Ups/Oops showed my package on hand on at destination Tuesday. It was a select/ transfer to the post office. I called Ups because the package sat in the warehouse till Thursday /Friday. I called a few times to pickup instead. No call back, poor customer service all around. I know who I'll request not to use in the future. Thanks.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Ups Customer Care Review

#1029725
1.0
Details
Ups is rubbish that's it. The send me letter and my address is correct but for my parcel my address is not correct. 100 times I give them my correct address and every time the said your address isn't correct. The are super funny.
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Customer service told me ups was going to call me to let me know about arrangement to deliver my package from Europe on Saturday. They called me, gave me a phone number to call on Saturday. I tested the #today, someone picked up and hung up on me, I called back, no...
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1.0
Ups
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Ups Customer Care
I didn't like
  • Customer service and delivery
#1101441
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The Man in Brown rang my bell at precisely the time expected, and with a smile as if he doffed his hat. I can think of many true stories of how UPS has made an everlasting impression in my life starting with childhood. And so, I tip my hat to a great consumers...
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5.0
Ups
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Ups Customer Care
#1058822
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There is NO communication between customer service, broker & delivery personnels.Despite paying the COD charges online 72hrs ago, still received notice frm driver today that COD is due. Spoke to 3 customer service rep within past 3 days, all claimed to have updated the...
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2.0
Ups
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Ups Customer Care
#1022027
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UPS was founded originally as the most economical and efficient option to pickup and deliver packages. As a former employee, I understood it's primary mission to service the packages as both a pre-loader and driver and to do it with a smile like the customer is...
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1.0
Product
Ups Customer Care
I didn't like
  • Thoroughly unpleasant
#1002038
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The UPS store at 2472 Broadway, NYS hates white people. I tried to transact a minor shipment three times, on three different dates and find the same result. On line in front of me, anyone who happens to be black, gets warm, friendly, good service and....free stuff (i.e.
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Anonymous
will

Racism should never be tolerated. call the number and report them

Anonymous
Anonymous

The UPS at (300 coxwell Ave, Toronto) was rude and told me to leave the store. He refused to give me my package. He cannot speak English and yet he made me bring my Canadian p...

4.0
Ups
Product
Ups Customer Care
I liked
  • In general they are a fine company
I didn't like
  • This store
#999855
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Back in December I went into the UPS Store to drop off my package to send in my Iphone 6s to apple due to a battery recall. Keep in mind Apple and UPS are affiliated. Also the worker I handed it to apparently has been there for a couple years as well. I have never sent...
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h.kitchener
h.kitchener

The fault lies with the employee who stole your phone, not UPS or Apple. The employee will be held accountable for her actions but I fail to see what you want anyone else to d...

Ups
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Ups Customer Care
#998911
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Never had anything like this happen before, and never will again, because I won't trust UPS with anything I need to ship. I went to balance my bank statement and was short exactly the amount that I had shipped 2nd day air via UPS -- and I had actually taken the package...
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Ups
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Ups Customer Care
#996278
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