Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

Had a package to be delivered to my house was expecting package on Saturday waited till Monday no delivery , called ups was told package was delivered on Friday to the back porch???? Not my porch ...

3apartments in this unit called ups was told the package should not have been taken to back porch without being noted on the delivery receipt . Next 2 packages called ups at Dubois pa. Terminal talked to Jamie and Andrew on each occasion told them to tell driver to deliver package to front porch was told they would tell driver to deliver to front porch , guess what..... back porch.

Filed complaint after 3 days no response finally an e mail from Andrea l.

If I wanted to file a complaint with corporate send a letter ( snail mail? )

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Customer service at local office.

I didn't like: Lazy drivers, Poor service.

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