In less than one week, UPS has fouled up 3 deliveries. The first box delivered was almost unrecognizable. It was battered so badly I posted the photos on Facebook because no one would have believed it. The second package arrived with both items damaged. The shoe box inside was punctured, smashed and broken. Those photos also made it to Facebook. The 3rd delivery was to have been today, but UPS sent the package to the wrong Post Office, causing more of a delay. I have spoken with their Customer Service department for each delivery (or non-delivery) but this continues to be a problem.
Do UPS employees have no sense of quality performance or pride in their work? The packages they deliver have been paid for by customers with hard earned money, and they deserve to have their possessions handled carefully -- not tossed around for hockey practice. Unfortunately, most online vendors use UPS exclusively and don't even offer upgraded service to FedEx. I think UPS has become too big with all of these exclusive contracts, and as long as the vendors give no upgrade options to customers, UPS will continue their slovenly, careless practices.
I have managed to draw some satisfaction that UPS trucks have no air conditioning. Thus, I feel a sense of karmic justice in this triple digit weather.