Product: Ups Claim Clear all filters (17 of 17 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

UPS in Hopkinton, Massachusetts - Never use drop boxes - Drivers can steal packages

1.0
Details
I dropped a labeled package in a UPS box and it was never scanned. I suspect the driver stole it because the box was clearly an iPhone being returned to Sprint. UPS won't allow me to start a claim because it was Sprint who created the label. Sprint refuses to file a claim because it was never scanned. Now I'm stuck with paying for the phone because some dishonest *** stole it. Wtf
View full review
Featured
Review
#1705988 Review #1705988 is a subjective opinion of poster.
Service
Ups Claim
Cons
  • Drivers steal packages and management does nothing about it
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
Tags
  • Ups Drop Boxes Are Not Reliable

UPS in Phoenix, Arizona - Avoid like the plague

1.0
Details
UPS claims they offer notary service. I phoned 2 offices with a need and on phone they told me my need would be filled by driving to store. In both cases clerks were uncomfortable in stamping because contract was written in 2 languages (one is English). I wasted over an hour on these 2 trips and will now need to visit my bank in the morning for this service. If your going to offer a service offer the service and don't put a 20 or 30 someone in front of customers uneducated in the business world.
View full review
1 comment
Machele
#1775689

Probably not a good idea to try to get something notarized at a place like UPS. Your bank or credit union is the place to go---and, because you are an account holder at the bank/credit union, there should be no charge.

Review
#1705412 Review #1705412 is a subjective opinion of poster.
Service
Ups Claim
Cons
  • Did not deliver on service they claimed
Reason of review
Poor customer service
Loss
$225
Preferred solution
Full refund
Tags
  • Rude And Incinsiderate

UPS in Milwaukee, Wisconsin - Worst service ever drivers do not care neither does staff

1.0
Details
UPS - Worst service ever drivers do not care neither does staff
UPS - Worst service ever drivers do not care neither does staff
I have more trouble with ups than any other delivery service! I have ups my choice but the drivers do not read directions! They throw them in an unsecured area ! Totally inappropriate! I take usps smart post or fed ex or usps any day over ups! Company and staff sucks!
View full review
Review
#1664814 Review #1664814 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Poor customer service

UPS broke my package and won't replace it despite paying for insurance

1.0
Details
They didn't follow up on the damage claim for months then when I say I did not keep the item in the box it shipped in they say that there is nothing they can do. FedEx >
View full review
Review
#1629234 Review #1629234 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
2.7
Details
I brought a 2U 4 NODE HPC cluster into my local UPS Store and chose to have the store pack and ship under the pack&ship guarantee. We purchased additional insurance of $3,850.00 Packing and shipping was over $200.00 Item was received by buyer at destination damaged....
View full review
Review
#1558541 Review #1558541 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • UPS Complaints

UPS - Denied claim for damage

We shipped an RO system with them. It was damaged beyond repair, my customer took photos of the damage. I sent the photo's to pictures@ups.com and was denied the $1,000.00 claim which I insured it for. They said that I should have used a box with a 275lb rating instead of the 200lb rated box I used. We shrink wrap the internal parts and pack the system in 1" dense foam. Nothing moves inside the box, so i believe based on the damage that the box was dropped and left in water or rain. The box was destroyed and it would not have mattered what pound the box was. Just an FYI for all who use UPS, make sure you read all the fine print before shipping. They will deny your claim based on a technicality! NEVER USING THEM AGAIN!!!
View full review
Review
#1471941 Review #1471941 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Poor customer service
1.0
Details
UPS - Worst Service
UPS - Worst Service
UPS - Worst Service
Hi, I shipped luggage bag , while shipping the lady at the store asked me to take insurance such that if any damage or any items lost during shipping we will be covering. So I took insurance to be on the safer side. Bag was shipped on time with all the items in the bag...
View full review
Review
#1469403 Review #1469403 is a subjective opinion of poster.
Service
Ups Claim
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Tags
  • UPS Delivery HORRIBLE

UPS in Chicago, Illinois - Failure to process damage claim properly

Shipped insured piece of musical equipment. When reaching destination, item was damaged. Buyer and seller have been trying to get UPS to resolve claim for 1.5 months with still no payment as of 1/20/2019. Will never use UPS again. Findings from corporate: 1) Instrument not packed properly 2) Damage claim protocols not followed by receiving or sending UPS Stores. 3) Owner of sending UPS Store abdicated responsibility and allowed subordinate inexperienced clerks to manage claim. 4) Once complaint submitted to corporate, owner of sending UPS Store appeared to retaliate by obstructing and delaying payment 5) Item shipped 12/8/2018, Damage reported 12/14/2018, claim approved for payment by corporate 12/22/2018, still awaiting payment ($1,000) on 1/20/2019. Owner of UPS Store, 17 Jct. Drive, Glen Carbon, Illinois, Jerome Kellerman refuses to return calls to me on status.
View full review
Review
#1452179 Review #1452179 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Problems with payment
1.0
Details

Update by user Sep 07, 2018

RESOLVED: After contacting the Better Business Bureau about The UPS Store, I was able to get the contact information of their corporate Consumer Relations Supervisor. In very short order, I received a phone call, where I reiterated the details of my experience. I gave...

View full review
2 comments
Anonymous
#1547970

Yawnnn Next time box your @#$# up and seal the box before you take it to the store.

View more comments
Resolved
Review
#1324493 Review #1324493 is a subjective opinion of poster.
Service
Ups Claim
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Full refund

Contact UPS Customer Service

Website:
www.ups.com
Mailing Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

UPS Reviews

  1. 1270 reviews
  2. 320 reviews
  3. 123 reviews
  4. 35 reviews
  5. 29 reviews
UPS reviews
Don't send anything that has to go through this hub in Portland Or. This is the worst customer service. They lose packages and say sorry we cant find it. case closed. Well guess what, it didn't disintegrate. It is somewhere. this was daughter's birthday present. Cry...
View full review
Review
#1301902 Review #1301902 is a subjective opinion of poster.
Service
Ups Claim
Cons
  • Customer service not being able to resolve delivery issues
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Admitted Losing Package