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UPS - Failure to process damage claim properly

Shipped insured piece of musical equipment. When reaching destination, item was damaged. Buyer and seller have been trying to get UPS to resolve claim for 1.5 months with still no payment as of 1/20/2019. Will never use UPS again. Findings from corporate: 1) Instrument not packed properly 2) Damage claim protocols not followed by receiving or sending UPS Stores. 3) Owner of sending UPS Store abdicated responsibility and allowed subordinate inexperienced clerks to manage claim. 4) Once complaint submitted to corporate, owner of sending UPS Store appeared to retaliate by obstructing and delaying payment 5) Item shipped 12/8/2018, Damage reported 12/14/2018, claim approved for payment by corporate 12/22/2018, still awaiting payment ($1,000) on 1/20/2019. Owner of UPS Store, 17 Jct. Drive, Glen Carbon, Illinois, Jerome Kellerman refuses to return calls to me on status.
Product
Ups Claim
#1452179
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Resolved
I had a box to ship to Duluth Georgia on 7/25. I paid $167 for 2 Day Air delivery on 7/27. The Sherwood Oregon UPS Store took it upon themselves to put a Hazardous Materials Label on my box. The UPS Hub sent it back to the UPS Store. Lie #1: Christina at The UPS Store...
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Anonymous
Anonymous

Yawnnn Next time box your @#$# up and seal the box before you take it to the store.

1.0
Product
Ups Claim
#1324493

Don't send anything that has to go through this hub in Portland Or. This is the worst customer service. They lose packages and say sorry we cant find it. case closed. Well guess what, it didn't disintegrate. It is somewhere. this was daughter's birthday present. Cry...
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Product
Ups Claim
I didn't like
  • Customer service not being able to resolve delivery issues
#1301902
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Checked with UPS for shipping estimate and explained was an antique. Value $1000 plus. UPS Store then proceeded to take it in, pack and ship my item across the US for $244. Upon arrival was crushed. SO I make my claim for the declared value. After a couple weeks and...
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Product
Ups Claim
#1239754
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3 boxes were shipped from Florida to Boston , I received two and noticed that they were not the boxes I had shipped the items in, one of the boxes had ALL winter clothes, I recieved 3 pieces of clothing after calling the claims dept, submitting the info via fax, I...
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Anonymous
CHARLENE CLARK

No it has not been resolved, Law suit in progress

1.0
Product
Ups Claim
I didn't like
  • Customer agents or supervisors
#1152614
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They broke the very expensive ( and incredibly durable!) item that I was foolish enough to attempt to ship through their company.They completely removed me from the claims process. They refused to speak to me regarding the claim until after they denied it. They...
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1.0
Product
Ups Claim
#1092829
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Ups - Claim Review
Ups - Claim Review
UPS steer clear! Sold a rare gas station base on eBay & shipped out @ the local UPS Store. The item I sold weighed 73 pounds, paid for 600- worth of insurance for the price I sold on eBay- one week later the customer recieved a pack age weighing approx 4 pounds-...
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Anonymous
will

your at fault not ups. only idiots wrap items that big in saran wrap and send it that why. if u wanna sell and ship something do it right. get the CORRECT packing materials an...

Anonymous
george

You wrapped a 73 lb item in Saran Wrap and honestly thought it would arrive in 1 piece???That should have had massive amounts of bubble wrap around it, then, in a double wall ...

1.1
Product
Ups Claim
#1023360
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I wanted to ship a keyboard through UPS, so bought a packaging box from UPS store, packed it in bubble wrap and packed it securely for delivery to my grand daughter. They charged me for special handling(put "Fragile" sticker on it) because of the size and its contents;...
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1.0
Product
Ups Claim
#1000570
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I took it to our local UPS Store and had it insured and asked them to put Fragile stickers on it. When my sister received it, it looked like someone had dropped something heavy on the box and it was not only crushed, but a valuable vase inside was broken. They also...
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Product
Ups Claim
#938098
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I paid UPS for shipping and insurance, as well as UPS Store # 2003 for "professional packaging". The item was ruined during shipment, claim denied by UPS due to "insufficient packaging, not per UPS standards." Store # 2003 (W Main and Drake, Kalamazoo, Michigan). ...
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Product
Ups Claim
#932173
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