After a parcel was sent from the US thru UPS USA arrived in China, due to many reasons including unclear info n customs, the parcel (nothing sensitive or illegal tho) is still now sitting at the customs. It's been more than 3 weeks since I've made this order from a US website.
Whenever i call up their customer hotline they wind me up with a typical "we'll pass on to our colleagues to handle your case..."
No sense of urgency whatsoever, no advice, no nothing from their useless CS center even after placing a fuming complaint.
3 wks n still counting, it's an amazing experience...never use UPS ever again and swear to God will try my very best to ruin their sinking reputation by spreading this on all my social networks thru twitter, FB etc.