Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality

I dropped off a shipment at UPS freight facility in N Charleston SC. The staff at the facility could not help and directed me to call customer service.

After a brief discussion about weight I asked the local staff if we needed to weigh the package before I called and I was told no. After talking with customer service, got a quote and paid. Nothing was said about the rate being an estimate. I then dropped off the pallet at the dock.

All was good until a about 45 days later when I received a bill for another 117.22. Upon calling customer service the person there told me it was because of a re-weigh and offered to connect me with the local facility to discuss with them which I declined because it has been my experience that it does no good to expect someone to admit they did anything wrong and obviously UPS customer service is not really geared towards taking care of the customer.

I am not a regular shipper for these types of services but have done this in the past with out these problems. I can assure you when the next opportunity comes up I will ship with FED-EX as they have never been a problem.

Reason of review: Problems with payment.

Monetary Loss: $117.

Preferred solution: Price reduction.

I liked: Speed of delivery.

I didn't like: Being charged additional after the fact.

Company wrote 0 private or public responses to the review from Oct 26, 2015.
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