Not resolved
2.3
Details
Customer service
Product or Service Quality
Tracking Tool
0 comments

My package was delivered to a UPS access point (to avoid theft from in feont of my house) 2 days late, with periods where the tracking had been lost due to "adverse weather" (that being sunny and clear) and no help from customer service. I picked up a large box in which there was a smaller box in which there was supposed to be a phone.

I opened the large box to see bubble wrap very messy and a ripped cell phone box (not typical for best buy). No cell phone. There was a charger and a battery, but no phone.

So of course I inspect the package further and see that on the bottom of the box there was a portion where the "tamper-evident" tape was compromised and re-taped over with clear tape. Now if that's not clear theft, I don't know what is.

Reason of review: Order processing issue.

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