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Paid for overnight delivery. UPS claims package left at front door via web site and IVR.

Didn't happen. Same issue with 2 packages from 2 vendors. Called for assistance and received zero help. Bounced back to the vendor who shipped...

Amazon and Cigar International. UPS agent 3970 should be escorted out the front door. What can BROWN do for me? BROWN can start providing basic customer service.

Both companies (AMAZON and CI) have now lost business from me. They should opt for a different carrier. Maybe FEDEX, DHL, USPS, donkey cart delivery would be better. Logistics??

Right... they can't spell logistics.

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How true

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