I have neve rhad any problems with UPS in the US. Canadian UPS workers are incompetant however.
Every time I shipe to Canada via UPS, there is some problem with them 'not finding' the address given. Come on, if I ship something to a town of 4000, how hard is it to find an address? Once, the person I delivered the package to had to pay a second fee to receive it because they could not find the first address, so I gave them a second address and they were charged because it wasn't the 'origional' receiver, even though it was UPS's incompentency. Recently, the shipment is 2+ weeks late and they cannot give me a date for redelivery even though it is their fault.
They were trying to deliver a package marked for Victoria, BC to Vancouver!!
Come on, can no one read at the Canadian UPS? The incompentance and laziness of Canadian UPS workers astounds me every time I have to deal with them.