Ups broke my 1924 Phonograph... twice.
I moved from Illinois to Washington recently. I paid over a hundred dollars to have my 1924 stand-up record player shipped, worth $800.
I paid extra because I used bigger boxes and padded all around it with 2.5-inch foam padding that was double wrapped in more susceptible places like the top and bottom. It arrived with the top completely caved in, a leg broken off, the back broken off, and the mechanics destroyed. I filed a claim online where I was told that someone would be sent to inspect it. UPS came two days later saying that a "pick-up" was scheduled...
false. They did not say they were going to pick it up. So I went out and paid more money for more boxes just so they could inspect it. After saying that it was my own fault that my record player got destroyed and gave me nothing for it, they SENT IT BACK TO ILLINOIS!
AND BROKE IT WORSE... So I'm the sucker that paid $200 so that UPS to make an antique record player turn into $800 fire wood.
Reason of review: Damaged or defective.
Monetary Loss: $800.
Preferred solution: Full refund.
I didn't like: Customer service, Treatment of my property.
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Comments
Pack it better next time.