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Customer service

I sold a golf club on Ebay. I shipped it to my customer in Houston Tx from Massachusetts.

When the box arrived my customer opened it and the shaft was snapped in two. The shaft was a Matrix Red Tie shaft that cost $320- I selected the optional declared value at an additional cost. UPS has been jerking me around for well over a week. They refuse to take responsibility for what they broke.

Amazingly I ordered two golf shafts from a company in Ill. The box arrived and low and behold both shafts were snapped in two like King Kong gave them a karate chop.

In my opinion they are terrible. Next time I will ship w/ FedEx or USPS.

Reason of review: Damaged or defective.

Monetary Loss: $350.

Preferred solution: Full refund.

I didn't like: Delivery, Customer service, Customer service agents.

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