UPS breaks everything

1136 of 3983 Ups reviews

I sold a golf club on Ebay.I shipped it to my customer in Houston Tx from Massachusetts.

When the box arrived my customer opened it and the shaft was snapped in two. The shaft was a Matrix Red Tie shaft that cost $320- I selected the optional declared value at an additional cost. UPS has been jerking me around for well over a week. They refuse to take responsibility for what they broke.

Amazingly I ordered two golf shafts from a company in Ill. The box arrived and low and behold both shafts were snapped in two like King Kong gave them a karate chop.

In my opinion they are terrible.Next time I will ship w/ FedEx or USPS.

This review is a subjective opinion of a user.
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More Review Details

Warranty
Customer service

  • What I liked
      No items
  • What I disliked
    • Delivery
    • Customer service
    • Customer service agents

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$350
Product or service
Golf Club
Review category
Shipping
review #585998

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