I paid for overnight shipping of a law book I needed for the following week. When the book didn't arrive, I called the company. The book had been returned to the company because supposedly no one was home to receive the book. To the best of my memory, not only was I at home, but so was my husband.
The driver did not leave a note that he had attempted delivery nor did he leave the package with a neighbor, as is customary.
BUT, the best part is, when I tried to file a complaint with UPS, "Juan", informed me that there was no way to file a complaint because the driver did not leave a package. When I was requested a supervisor, I was put on hold, and lo and behold! the line went dead.
I would be an *** to use UPS again for anything