Yesterday a driver went down our road at least 15 mph faster than the speed limit. When I called to complain, they were nice and assured me someone would call "within the hour". No one did so far.
Today, apparently after hearing about my complaint, the driver just sped down our road "for good measure". When I called again, the customer service rep couldn't understand why I hadn't been contacted and told me someone would contact me "within the hour". It is now more than two hours and, surprise, no call and I still haven't heard back from yesterday--unless the driver was giving me the message!
It appears UPS does not care about safety and the law and has no problem allowing/encouraging its drivers to harrass customers. We get about 3-4 deliveries per week so you'd think they would want to keep us happy. Our regular driver is great but when someone else is delivering--usually no more than once a week--it's easy to see the driver is not our regular guy.
I guess my only recourse is to NOT use UPS whenever possible AND to keep my pets off the road. Unfortunately, one day they will hurt someone or someone's pet (we have about 15 horses on our road and sometimes they DO get out). If it continues, I can always contact an attorney or local law enforcement but that's a really hassle. As I see it, UPS just does what it wants.
Product or Service Mentioned: Ups Customer Care.