Yorktown Heights, New York
Not resolved
1.0
Details
Product or Service Quality
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Had a package shipped to my via UPS 3 Day Select service from NJ to NY. Now this is normally next day service with UPS Ground service.

But because it was shipped via 3DS, UPS is holding it for an extra day (until Wednesday) because I have a different package scheduled for delivery on that day and I guess they want to save on a residential stop. They'd even sent me email saying that I was going to receive it on Tuesday before updating it to Wednesday. Right now it's being held at the depot in NJ where it arrived on Saturday.

It could have been at my local UPS depot TODAY (Monday) and I could have just picked it up there if they didn't want to deliver it separately!

The company (Williams Sonoma) should have just shipped it via UPS Ground and probably saved money vs. the 3 Day Select service that they paid for!

Product or Service Mentioned: Ups 3 Day Select Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

UPS Cons: Delayed delivery.

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