Not resolved
Product or Service Quality
Turnaround Time

I paid extra to have my package delivered in two business days, and ups has been giving me the run around about the where abouts of my package for four days. UPS delivery people refuse to walk up the five floors to my apartment, as my building has no elevator, and instead put the info notice on the outside of the building.

In addition, the info notice stated the package had been delivered to an access point in my neighborhood, that did not have my package. There was a crucial time frame for this delivery, that's why I paid extra to have it expedited.

Needless to say my plans were ruined. UPS is very unprofessional don't use them, try DHL or FEDEX.

Reason of review: Poor customer service.

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