Not resolved
Product or Service Quality

Paid £72.47 for "overnight" shipment of a small parcel from UK to France. Package eventually arrived two days later.

No notification whatsoever from UPS, either to me or to the recipient, that the package would be delayed. No explanation whatsoever from UPS, only a vague, feeble apology about "problems caused by your shipment" (sounds like I was putting them out by sending a package!), and this only after I REQUESTED an apology.

No refund yet, although I'm still demanding one.

UPS seem to think it's perfectly acceptable for them to charge consumers for a service and then casually fail to provide it, without any explanation or apology. Would never, EVER use UPS again and would strongly advise all other potential customers to stay away.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

I didn't like: Unprofessional and rude behavior, Delivery lies, Failure to deliver overnight.

  • UPS guarantee NOT
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