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Product or Service Quality

Paid £72.47 for "overnight" shipment of a small parcel from UK to France. Package eventually arrived two days later.

No notification whatsoever from UPS, either to me or to the recipient, that the package would be delayed. No explanation whatsoever from UPS, only a vague, feeble apology about "problems caused by your shipment" (sounds like I was putting them out by sending a package!), and this only after I REQUESTED an apology.

No refund yet, although I'm still demanding one.

UPS seem to think it's perfectly acceptable for them to charge consumers for a service and then casually fail to provide it, without any explanation or apology. Would never, EVER use UPS again and would strongly advise all other potential customers to stay away.

This person wrote the review because of poor customer service of overnight shipping from UPS. Reviewer claimed that he or she lost $100 and wants UPS to issue a full refund.

The most disappointing in user's experience was unprofessional and rude behavior, delivery lies and failure to deliver overnight. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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