delivered 2 packages to the wrong house. one contained my purse and all its contents and my cell phone.
the other package was a $900 pool cleaning system. hours after telling me just to look around my front porch better, i called back and they said someone had called them and told them they delivered the package to the wrong house so the ups guy was going to go get it and redeliver. i got tired of waiting and walked to the persons' house and got it myself.
neighbors have relayed almost identical stories. of course no action on ups part to make up for it.