6/13/11 Origin Zip 89115 Las Vegas, Destination Zip 80203
Service standard (days)* 2 (scheduled delivery, Wednesday, 06/15/11, by end of day.
* Service Note : refers to Holidays (NO Holidays between 6/13/11 - 6/15/11
6/13/11 Las V, NV 6/13/11 Shipment picked up, and at UPS Freight location.
6/14/11 Salt Lake City UT, 6/14/11 arrived and departed
6/15/11 Denver CO, shipment arrived at service center, ~8am.
6/16/11 11:10 am: Shipment delivered to destination ~27 hours after, after scheduled delivery date, and clearly posted 2 day delivery.
When I tried to contact UPS about this, UPS's supervisor Michael Z. in Richmond VA, his reasoning was 2 days does not mean 2 days. I was told by Supervisor that I needed to request UPS's RULES AND TARIFFS first before using UPS for shipment, and have them faxed to me. NO where does it state to request these documents next to the number 2, or by a single *. Any one entering this information for shipping is LEAD to believe that one can expect delivery in two (2) days. After all, That is what UPS's confirms, in writing, on the invoice.
UPS refused to refund the shipping charges of $125.00 because the shipper entered the order, not the receipent of the package. I, the consumer/receipent/final shipment destination, paid for the charges on my cc. According to UPS the original shipper needs to file the report, and refused to refund shipping charges.
FYI: Order the RULES AND TARIFFS: AKA: RED TAPE.
Review about: Ups Delivery Service.
Monetary Loss: $125.