Phoenix, Arizona
3 comments
Not resolved

UPS misdelivered two of second day delivery packages from Amazon.com.UPS sent me text messages indicating the packages were delivered to my address when they had not been.

Related: Ups - USP didnt have my package when I went to pick it up.

Checked with my neighbors and they did not receive the packages. Contacted both UPS and Amazon. UPS customer service could care less and will not check with their driver to see what happened - (Request: 140103-040819).

Amazon is reshipping and marking my account to place UPS as the least preferred shipper for all future shipments.

This is the fourth incident with late/misdelivered UPS packages I have had in the past 14 months.

Amazon should consider scrapping UPS as a shipper entirely.UPS feels like they don't have to be accountable for their drivers actions.

Review about: Customer Service.

Review #468703 is a subjective opinion of a user.

PRODUCT OR SERVICE Ups Customer Care
Reason of Review / Monetary Loss Not specified / $200
Preferred solution Not specified

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Realist
Worthington, Ohio, United States #770817

And why the @#@! are you commenting on a post that YOU started and no one else has bothered commenting on?!?

Realist
Worthington, Ohio, United States #770816

You really need to let this go.

bacikj

I would encourage everyone experiencing problems similar to mine to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

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